Are Your Employee Wages Top Secret?

Zoom_training_140722Here’s a snippet from a recent conversation with a plumbing contractor…

“If Bob knew what Steve was making per hour he would quit on the spot.  But I had to pay Steve a premium to get him to come work for us.  What else can I do?  It’s so hard to find good people.”

And it’s even harder to keep them if you are keeping secrets.  The problem is bigger than “finding out” what someone else makes.  Let’s consider a different approach.  What if everyone knew what everyone else was paid?  What if you created a transparent career path and helped the people on your team develop personally and professionally?  What if you created an honorable game and gave team members a reason to believe in you and your mission? Continue reading

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From Business Plan…to a great JOB!

Our Mission is all about Freedom!  Financial freedom, lifestyle freedom.  Honorable, profitable business expands peace and freedom across the planet.  That’s why we do what we do at Continue reading

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Sales Tip: Don’t Let Your Customer Make a Bad Decision

Don't let them make a bad decision!The other day my 20 year old dishwasher died.  Alas.  So, I went to a big box appliance store.   I asked to see some dishwashers and a nice young man escorted me to a row of them.  From left to right, the most expensive to the cheapest were lined up.

I barely cook.  It’s just me and Hotrod at home.  I usually wash each dish before I put it in the dishwasher.  I was pretty sure I would be easily pleased with whatever decision I made.  Of course, I was in a hurry.  This is how I made my decision:  I counted 2 from the right and pointed at the 3rd cheapest dishwasher. Continue reading

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Time Management Strategies with Kenny Chapman

Ellen and Kenny Chapman When I meet with a client, I ask them to, “Tell me what your life would be like if all your dreams came true.”  Often the response includes, “I want my business to run without me. I want to give my employees a chance to grow and move up the ladder.”

Kenny Chapman, of Peterson Plumbing in Grand Junction, CO, is living that dream.  Kenny travels the world, while his amazing crew in Colorado makes customers happy and grows the business.  Kenny has figured out how to leverage time, and shares his success skills with his team, and with business owners all over the world.

While I know a thing or two about packing in a full life, I admire Kenny’s ability to balance work, play and purpose…and still have time left over to take a call or share a funny story.  So, I asked Kenny to co-host my next Online Workshop – Time Management Strategies.

And the first thing Kenny told me, “Time management is a myth…  Continue reading

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Great Business Gift Ideas

Bring a GiftManners promote peace, friendship…and sales! Growing up, my sisters and brother and I were fortunate to have a mother who taught us good manners.  Yai Yai gave us a rule that if you are going to visit someone, you should bring a gift.

Bringing a gift is a lovely way to break the ice with new friends and it’s a gesture of respect and gratitude to old friends. Spiritual author Deepak Chopra says, “It doesn’t have to be a material gift.  You can bring a flower or a note.  You can bring a prayer.”  Be creative and mix things up.  Neat!

In my latest clip from The Wells Fargo Works Project, Deundra and James Hundon of Universal Martial Arts Academy get some cool new promotional items with their logo. Then they engage Yai Yai’s tip as they reach out to their community. Continue reading

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Build Your Business Roster

The Organizational ChartI’ve had about 100 jobs. Yet I can count on one hand the number of times I have shown up on my first day of work and known who my boss was and what my position in the company was. The Organizational Chart is a graphic description of those two things.

#1 It is the roster for your company. Super helpful. And you can then springboard from the Org Chart to Position Descriptions. Create a short bulleted list of responsibilities for each Position. For example: for the Bookkeeper Position, list…

  • Enter invoices
  • Apply customer payments
  • Enter bills… Etc. Keep the list objective and behavioral.

Continue reading

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Wells Fargo Works for your business! (Enter the Contest)

Wells Fargo Works Ellen RohrWhat I know for sure?  That my purpose in life is to help people find freedom – financial freedom, lifestyle freedom – in a business of their own.  So, I said YES when Wells Fargo (@WellsFargo) asked me to participate in the Wells Fargo Works Project, to help James and Deundra Hundun of U.A. Academy.  Together, we put together a marketing plan, built a rockin’ website, energized credit card customer payments, streamlined organizational systems and cranked up sales.  It was a BLAST!  Check out the video! James and Deundra inspired me with their commitment to their family and their community…and their passion for good business! Continue reading

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A Business Plan Shortcut?

Monet's Gardens in Giverny, FranceDear Ellen,

My friend has a business plan that “passed muster” with her bank and she got a loan.  How about if I just take her plan and customize it for my business?  Sounds like a good short cut.  What do you think?


Dear Vera,

I like and don’t like that idea.  While it can be a short cut, adopting someone else’s plan (or using a fill-in-the-blanks business plan template) is like a color-by-number painting.  It may look OK but it will never inspire you.  So, perhaps you could… Continue reading

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Do You Need a Lifeline?

(View Video on YouTube)

I love April, John and the Watermark Plumbing Team!  I especially love April’s and John’s four daughters.  They are smart and hilarious and their parents totally appreciate them.  (Become April’s FB friend and you’ll see what I mean.)  I appreciate what it takes to manage 4 young girls, and a team of fun-loving plumbers!  Too much to do, too little time…and an avalanche of paperwork. Continue reading

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Social Media Tips for Old People

blog_social_mediaI recently did a google hangout with Ashlei Williams of PHC News.  She is young and smart and really savvy when it comes to social media.  Relatively speaking, I am old when it comes to e-marketing.  (You, too?)  We chatted it up and shared ideas for embracing new technology.  Here are a few tips…

  • Just dive in.  Nobody really has e-marketing dialed in.  We can work it out as we go.
  • Don’t bother trying to get kids off their phones throughout the day.  Instead, establish some boundaries and have them help you…and do your posts.
  • Mix it up…show your personal side (keep it fun and positive) and share business tips and news, too.  Testimonials, weather-related tips, community involvement.  Brag on your customers’ achievements.

And follow me!  On Twitter, Google +LinkedIn and Facebook.  I like sharing good business tips and keeping in touch with friends and family.

The bottom line:  People buy from people they trust and like.  Social media is a great way to make friends.

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