5 Tips For B2B Referral Marketing Success

blog_rah_bucks

It’s one thing to tell your customers how great you are.  It’s a much bigger, better thing to have respected community influencers tell your customers how great you are.  It’s the thing that can ramp up your marketing to create immediate, measurable results.  Here’s how…

  1. Make a list of 10 VIPs…Very Influential People…in your community.
    1. VIPs are folks whose opinions are sought by others in community, especially your target market.  For instance, if you are a plumber, make sure to have a reputable carpet cleaning company owner on your list.  Also, have a few politicians, media people, and realtors on your list.  These folks have big contact lists.
    2. Commit to contacting each of them at least 5 times over the next few months.
    3. The intention is to make a connection, maybe make a friend.  Don’t focus on selling anything. Continue reading
Posted in Entrepreneur, Getting it Sold, Marketing | Tagged , , , , , , | Leave a comment

Post-its + a Sharpie + Excel = Your Org Chart

Org Chart 130506Does it make you cringe to think about imposing the formal structure of an Organization Chart on your small shop?  Fear not!  The Organization Chart can be a wonderful tool.  Recalling my many, many jobs, I can count on three fingers the number of times I actually knew for what I was responsible and to whom I was required to report.  I would have loved that information on every job.  It’s frustrating to not know what your responsibilities are.  It’s confusing to have someone tell you what to do just to have another person tell you to do just the opposite.

Your Own Organization Chart – The Bare Bones Basics

You will need…

  • A large unadorned wall or dry erase board.
  • A stack of Post It notes…the 3×3 inch size is good.
  • A sharpie!

Begin with the end in mind.  What is your Continue reading

Posted in Accounting, Budgeting, Building the Team, Business Planning, Consulting, Contractors, Employees, Entrepreneur, Family, Organizational Chart, The Bare Bones Biz Plan, The Challenge, Webinar | Tagged , , , , , , , | Leave a comment

Career Ladder? Or Turnover Turmoil?

Crying

Sob!  My favorite thing to do is Ride Along with team members.  I love to put on the Super Hero costume and hop in the truck.  I am not very technically skilled – massive understatement! – however, I try to help by carrying things and being entertaining on the job.  Recently, I was all dressed up and ran out of time to go on a Ride Along.  Deep apologies to Matt and to Chris – see video - and I promise, next time, I am jumping in the hole!

I am working with Zoom Drain and Sewer – along with my partner, Al Levi – to help expand this awesome company.  Owners Jim and Jason Criniti have what it takes to get me involved:  They are committed to helping team members create careers, not just jobs, as we grow the Zoom empire. Continue reading

Posted in Accounting, Building the Team, Business Planning, Contractors, Entrepreneur, Organizational Chart, The Bare Bones Biz Plan, The Challenge | Tagged , , , , , , , | Leave a comment

Functional Family Business? I Believe In Miracles!

USA Wins Against Soviet Union in Ice HockeyLast night I watched “The 80′s: The Decade That Made Us,” The show opened with a recap of the 1980 Olympic Gold Medal Hockey team story. I remember watching the win over the Russian team, with my college roommate, in our dorm rooms. Lisa and I knocked over our lawn chairs chanting, with the rest of the country, “I believe in miracles!”

I still believe in miracles. I believe – brace yourself for this! – that family members can work together..peacefully, productively and happily. And the “miracle” is a sound, simple business system, one that worked for the 1980′s US Hockey Team. Continue reading

Posted in Building the Team, Employees, Family | Tagged , , , , , , , , , | Leave a comment

Business is easy.

AndreasBusiness is not a complicated mystery.  There is not a book or seminar that holds the cryptic message, if only you were clever enough to figure it out. There is no mentor who is withholding the secret formula until you say the magic word.

Business is easy.  Consider what you want and why, and take bold action in that direction.  Measure your results.  Adjust and repeat. That’s essentially a business plan.  And you build a business for the sheer joy of the creative process.  And, the money is nice, too.

Sometimes fear holds us back.  Sometimes the negative voices in our heads convince us that we aren’t worthy.  Sometimes we are too smart, and cleverly obsess over all the ways things can go wrong.  Sometimes we believe others who tell us how hard it is and that we must suffer to succeed. Continue reading

Posted in Business Planning, Consulting, Making a Business Plan, The Challenge | Tagged , , , | Leave a comment

I don’t like big “buts” and I cannot lie

blog_book_beliefs“You could pick one of these items, do it…and get more sales. So, which one?”

I was at a client’s shop. We had just done a terrific brainstorming exercise, and come up with a list of 27 rockin’ good ideas for getting the phone to ring. So, I asked the owner which one he was going to engage…today.

“Well, I could get a testimonial from one of my clients, BUUUUUTTT….”

At which point, I tuned out. Because everything that comes before that big but gets negated. Erased. Dismissed. What comes after is a string of reasons why the good marketing idea will never launch. What a shame. Continue reading

Posted in Consulting, Marketing | Tagged , | Leave a comment

Find The Love

Blog Love“Tell me,” Ernie pleaded. “What am I doing wrong?”

Ernie had just closed the books for February and he had a loss for the month. He rattled off a laundry list of very good action items and projects that he was initiating to make sure March would be profitable. The problem, according to Ernie, is that nothing was working fast enough. He was also struggling with some family problems and health issues.

As I saw it, Ernie was doing a whole bunch of things right. He just had a bad month. He was in danger of escalating a bad month into a bad quarter. He was in serious danger of burning out. Continue reading

Posted in Business Planning, Consulting, Making Sure | Tagged , , | 2 Comments

5 Ways To Audit Proof Your Business

5 Audit Proof MethodsImagine…you discover the certified letter in your mailbox from the IRS, announcing you have been selected for an audit.  No worries!  Once upon a time, I made a “Slinky-knot” mess out of my QuickBooks™ file.  Fear of an audit – and a growing pile of unpaid bills – encouraged me to get it sorted out.  It wasn’t that hard, once I got over my drama and procrastination.  Let’s get you started!

For last year… Continue reading

Posted in Accounting, Where Did the Money Go? | Tagged , , , , , , , , , , , | Leave a comment

How Much Should You Pay Yourself From Your Small Business?

Business Owner Many HatsWhat price would you put on the gift of life?  Priceless?  Beyond measure?  No way to put that value in dollars?

But we attach a price tag to ourselves every day.  How much do you charge for an hour of your life?  How much for your knowledge, experience, physical and technical skills?  What are you worth?

Let’s work through a little exercise that will help you figure out what you’re worth.  The work you do takes time.  And time is the most precious resource.  Time reflects your life, sands through the hourglass.  When you exchange your time, your life, to go to work, you should be justly compensated.  How much do you need to charge to make this business worth your while?

For the sake of keeping this exercise simple, let’s assume that you are 40 years old and run a one-person heating company:  YOU.  You wear ALL the hats…the exquisite heating systems, running around for parts, general janitorial work around the shop and all the accounting and administrative work.  (Whew.) Continue reading

Posted in Budgeting, How Much Should I Charge, Making Money | Tagged , , , , , , , , | 2 Comments