I travel a lot. I appreciate when the hotel staff does a great job of making me comfortable. Sometimes I don’t need a lot of care, so I will place the “Do Not Disturb” sign on the door. Recently, after having done so, I hopped in the shower. At which point someone started knocking on my hotel room door. They didn’t stop until I got out of the shower, put on the hotel robe, and answered the door.
It was the housekeeper. “Would you like me to make up your room?”
“No. That’s why I put the sign on the door.”
She replied, “I’m sorry, but I am required to get your signature, to prove that you don’t need my help.”
So I signed her clipboard. But here’s the deal. That wasn’t her dumb idea. That was her boss’ dumb idea. And it says a lot about the boss and the culture of their company. Like… Continue reading →
Here’s a snippet from a recent conversation with a plumbing contractor…
“If Bob knew what Steve was making per hour he would quit on the spot. But I had to pay Steve a premium to get him to come work for us. What else can I do? It’s so hard to find good people.”
And it’s even harder to keep them if you are keeping secrets. The problem is bigger than “finding out” what someone else makes. Let’s consider a different approach. What if everyone knew what everyone else was paid? What if you created a transparent career path and helped the people on your team develop personally and professionally? What if you created an honorable game and gave team members a reason to believe in you and your mission? Continue reading →
Our Mission is all about Freedom! Financial freedom, lifestyle freedom. Honorable, profitable business expands peace and freedom across the planet. That’s why we do what we do at www.ellenrohr.com Continue reading →
The other day my 20 year old dishwasher died. Alas. So, I went to a big box appliance store. I asked to see some dishwashers and a nice young man escorted me to a row of them. From left to right, the most expensive to the cheapest were lined up.
I barely cook. It’s just me and Hotrod at home. I usually wash each dish before I put it in the dishwasher. I was pretty sure I would be easily pleased with whatever decision I made. Of course, I was in a hurry. This is how I made my decision: I counted 2 from the right and pointed at the 3rd cheapest dishwasher. Continue reading →
When I meet with a client, I ask them to, “Tell me what your life would be like if all your dreams came true.” Often the response includes, “I want my business to run without me. I want to give my employees a chance to grow and move up the ladder.”
Kenny Chapman, of Peterson Plumbing in Grand Junction, CO, is living that dream. Kenny travels the world, while his amazing crew in Colorado makes customers happy and grows the business. Kenny has figured out how to leverage time, and shares his success skills with his team, and with business owners all over the world.
While I know a thing or two about packing in a full life, I admire Kenny’s ability to balance work, play and purpose…and still have time left over to take a call or share a funny story. So, I asked Kenny to co-host my next Online Workshop – Time Management Strategies.
Manners promote peace, friendship…and sales! Growing up, my sisters and brother and I were fortunate to have a mother who taught us good manners. Yai Yai gave us a rule that if you are going to visit someone, you should bring a gift.
Bringing a gift is a lovely way to break the ice with new friends and it’s a gesture of respect and gratitude to old friends. Spiritual author Deepak Chopra says, “It doesn’t have to be a material gift. You can bring a flower or a note. You can bring a prayer.” Be creative and mix things up. Neat!
I’ve had about 100 jobs. Yet I can count on one hand the number of times I have shown up on my first day of work and known who my boss was and what my position in the company was. The Organizational Chart is a graphic description of those two things.
#1 It is the roster for your company. Super helpful. And you can then springboard from the Org Chart to Position Descriptions. Create a short bulleted list of responsibilities for each Position. For example: for the Bookkeeper Position, list…
Apply customer payments
Enter bills… Etc. Keep the list objective and behavioral.
What I know for sure? That my purpose in life is to help people find freedom – financial freedom, lifestyle freedom – in a business of their own. So, I said YES when Wells Fargo (@WellsFargo) asked me to participate in the Wells Fargo Works Project, to help James and Deundra Hundun of U.A. Academy. Together, we put together a marketing plan, built a rockin’ website, energized credit card customer payments, streamlined organizational systems and cranked up sales. It was a BLAST! Check out the video!James and Deundra inspired me with their commitment to their family and their community…and their passion for good business! Continue reading →
My friend has a business plan that “passed muster” with her bank and she got a loan. How about if I just take her plan and customize it for my business? Sounds like a good short cut. What do you think?
I like and don’t like that idea. While it can be a short cut, adopting someone else’s plan (or using a fill-in-the-blanks business plan template) is like a color-by-number painting. It may look OK but it will never inspire you. So, perhaps you could… Continue reading →
I love April, John and the Watermark Plumbing Team! I especially love April’s and John’s four daughters. They are smart and hilarious and their parents totally appreciate them. (Become April’s FB friend and you’ll see what I mean.) I appreciate what it takes to manage 4 young girls, and a team of fun-loving plumbers! Too much to do, too little time…and an avalanche of paperwork. Continue reading →
Let your team know you love them. Here are some tips for creating a solid compensation plan. Download my FREE report: "7 Employee Incentive Ideas."
Ellen changed my company forever! The most immediate change made was as we started to get into the company’s books I realized that what my bookkeeper/cpa was saying he was doing, he was not doing and being coy about my direct questions...so he is gone. Now there are no secrets! The numbers are real, we have a plan in place...
Ellen Rohr The Business Makeover Expert® teaches the few things that make all the difference to your business success: Easy financial clean up, profitable pricing and powerful business planning. Ellen nearly sank her own family’s business. Then, she learned how to keep track of the money and make more of it. In turn, she has helped thousands of business owners start, fix and grow their companies.
Ellen is a columnist for Huffington Post, PHC News, and a contributor to many business journals and trade magazines. She provides “in the trenches” insight that business owners can relate to.
Ellen is a lively TV personality. A plumber’s wife turned business makeover expert! Check out my media kit for a few clips on turning your hobby into cash, teaching business basics to kids, and money saving home repairs.
"How thrilled I am to have found you! Fortunately, I was ble to hear you give a presentation for Office Depot. How inspirational! My goal is to help business owners understand their financial statements, and I am always looking for a better way to communicate with my clients. As I have read countless books in quest of more knowledge, your books win the prize. You are able to break things down into easy to understand, and relevant terms. Anyone...