Greetings! A few years back, I discovered a cleaning contractor, Randy MacKenzie, who was teaching at a prison in Oklahoma. He was using my books as part of his curriculum. I paid him a visit to see what he was up to. To my surprise, the class was full of kind, polite, enthusiastic people, [...]
Charge more than it costs. These words changed my life. My mentor Frank Blau taught me that my selling price should be based on my costs of doing business, not on what other companies were charging. That blew my mind. Up until then, I thought you had to charge “what the market [...]
I got my first job at 14. I’ve had about 50 jobs since. I got fired a few times. Each experience taught me valuable lessons and skills. At heart, I am still that trouble-making, fence-testing employee. Much of my business advice comes from that perspective. Most of the time I give advice to [...]
How about if you just...don't. You don't go to the party. You don't send the greetings cards. You don't carry on a tradition. What if, when it feels like a chore, you just...don't. What if, instead, you smiled a little more? What if you gave a few compliments? What if you found lots of [...]
If you can't say something nice.... Well, you can say something nice. You can edit your thoughts before they take flight. You can also say nothing at all. Or you can think nothing at all. In other words, thinking and speaking are skills you can develop. Your unbridled thoughts can be refined or changed or sent packing. A [...]
In previous conversations, I may have left you with a misunderstanding. Allow me to clear it up. If there is something that you just must do, then you do it. However, it does not have to make money. It may be that your art or gift or skill can be delivered in such a way [...]
What appeals to me about running is that there is no good reason to do it. I mean, jogging a few miles for fitness' sake...that makes sense. But 26.2 miles through mountains, rocks, tree roots, mud and nasty weather? There is absolutely no reason to do that. Yet, I want to do it. This is fun for [...]
I love to travel! Here are my latest, greatest travel tips for making the journey joyful... Healthy food is available! Once upon a time, you were stuck with Auntie Anne's and cold pizza. No longer! There are health food stores and trendy restaurants. There are green smoothies and hummus and fruit, real live fruit, for crying out [...]
I got into the family plumbing business when my husband's partner died. My husband, Hotrod, and his best friend, Richard Yox, started the company together. They had been friends since they were 8 and 9 years old. While Hotrod is a laid back guy, Yox could get wound up. His health, while not great to [...]
I'm in the process of overhauling our online content, our website and how we communicate with you. I am super excited about it. We are creating video and streamlining content and business tools. You are going to get the best of my best. I can't wait to share it with you! But today it got [...]
